Cancellation policy
Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy options. This cancellation policy outlines how to cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.
Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription,on you can cancel it.
You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, which you can use to manage your subscription.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you buy an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment later.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel it, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You have a certain amount of time to decide whether to keep the item. If you do not return it within that period, we will charge your payment method for the full amount.